We have an account on an American bank. Since exactly one week. A theoretical account. Cause we have not been allowed yet to take money. To put money is not such an issue.
"So, how satisfied are you, sir, about your bank services?" asks a lady on the telephone.
"Excuse me?" says my own German. "How would I know? We have not been able to use your service yet."
"No sir, you have to answer on a scale from 1 to 5." answers the lady
My own German gives a 5. To be polite.
"So, how happy were you when you were welcomed with a smile?"
"Excuse me?"
"No, sir, an answer on a scale from 1 to 5."
"5"
Americans are very serious if it comes to customer satisfaction. I wonder if they will be also that serious if it comes to service.
2 comments:
I find it amusing to read about you opening an account in the US because I have found opening an account in Germany unbelievably difficult with abysmal customer service. 4 months later, we still can't get an overdraft because my husband is paid, by a German company, in the US and transfers over. Let alone a credit card, where although with the same int'l bank we have an account in the States with a cc with a 5 digit limit, here they will allow us 1,000: because the US bank is not the same as the German. Or that they would not put me on the account until I was registered in this city and had a German residence visa in my passport, even though I had a marriage cert and my husband was registered.... don't tell me the US was so bad, because I had an au pair and it took me 20 minutes to help her get an account at NorthWest Bank, and she was a German citizen...
Sorry- do I seem intense? I can't believe the red tape and lack of service in this country- I had thought Germany was an efficient place, but now I realize it is just rule bound.
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